Wednesday, 18 July, 2018

Google Home Speakers Complain Of 'Glitch'

Google Home and Chromecast are down, affecting users worldwide No, you're not the only one having issues with your Google Home
Camille Neal | 30 June, 2018, 18:30

Users who fired up a Home, Mini, or Max with "Hey, Google", were either told that "there was a glitch" and users should "try again in a few seconds", or that "Your Google Home isn't setup yet".

@madebygoogle so, I completely depend on my Google home/Chromecast for entertainment.

The issue appeared to be global with complaints coming from the UK, the United States, Australia and India.

Verification with a Google Home Mini confirms the existence of the problem. Normal service is disrupted for many users across the globe.

The smart speakers house the artificial intelligence-powered Google Assistant which responds to voice commands and requests. I spent hours trying to fix this juggling kids in the morning.

Got up at 5am with my son this morning. It has since announced the availability of the fix, but hasn't yet offered any reason for the issues.

Top of the group, or second
Live: Coverage across BBC TV, BBC Radio and BBC Sport website with further coverage on Red Button, Connected TVs and mobile app. We're England and we want to win every game possible and now everyone's disappointed we didn't want and that's the main thing.

Another said: "Can we get some info on what's going on?" What's more, those with a Google Chromecast were unable to stream content from their phones, laptops or tablets to the TV, despite the Chromecast protocol still working on other devices.

Hopefully, Google delivers a fix for these problems soon, as these issues obviously render Home and Chromecast hardware useless. "We're sorry that happened".

A Google spokeswoman also recognised the malfunction is affecting Chromecast dongles too.

One user said his speaker replied to the "OK Google" command with "Google home has not setup yet". In fact, it's not even the first time Google has had to contend with major downtime like this, with its Nest subsidiary suffering a three-hour outage back in May.

We can't say for sure how many devices aren't working, but it seems to be pretty widespread.

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